Privacy Policy

Effective date: July 19, 2026

This Privacy Policy describes how SendVoice (“we,” “us”) collects, uses, and shares information when you use the SendVoice apps and the public site at sendvoice.app. Contact: support@sendvoice.app. SendVoice is operated by ALIGN OPERATING SYSTEMS, LLC.

1. Who this is for

SendVoice is a business invoicing tool for adults operating solo service businesses in the United States. It is not directed to children under 13, and we do not knowingly collect personal information from children.

2. Information we collect

• Account: email address and authentication data (email one-time codes today; Apple/Google sign-in if later enabled).
• Business profile: business name, sender email, contact fields you choose to store, branding (logo, accent color, templates), default invoice terms, payment instructions, and related settings.
• Clients & invoices: client names and contact details you enter or import (including from the system contact picker or a contact card file when you choose to import), invoice line items, amounts, notes, payment status, public invoice link tokens, and delivery metadata. SendVoice does not request broad address-book access; import is one contact at a time via the OS picker or a file you select.
• Voice (optional): microphone audio you choose to record for Create by voice, temporary transcripts while a Draft is open, and related AI Job status/error metadata. We do not create voiceprints or use audio to uniquely identify speakers.
• Receipts (Pro, optional): photos you scan for line extraction. SendVoice deletes receipt images after OCR succeeds and retains structured capture data (vendor, totals, line items) you can export as CSV.
• Device-local (native apps): pending voice recordings queued offline (kept on-device up to about 7 days, then expired), a read-only cache of recent invoices/clients/business profile for offline viewing, and push-notification tokens when you grant notification permission.
• Payments & subscriptions: Stripe Connect account status for receiving client payments; Stripe Billing / store subscription and trial entitlement state; records of one-time Finalization Credit purchases (pay-per-invoice) when you buy them on the web. Card numbers are entered on Stripe (or store) surfaces and are not stored by SendVoice.
• Diagnostics: limited operational logs, crash/error data via Sentry when configured, and support diagnostics you choose to send. Support may view invoice contents only if you grant a temporary support access grant.

3. How we use information

We use information to:

• Provide invoicing, branding, delivery, and payment features you request
• Transcribe and extract invoice drafts when you grant AI voice consent
• Authenticate you, secure the service, prevent abuse, and provide support
• Bill and manage SendVoice Pro trials, subscriptions, and Finalization Credits
• Comply with law and enforce our Terms

We do not sell personal information and do not use customer content for targeted advertising. We do not use your content to train our own models by default, and we require providers not to use your content to train their models where their products allow that control.

4. Voice, AI, and retention

When you use Create by voice after consent, we upload audio for transcription and structured extraction via a third-party AI provider (currently OpenAI). SendVoice deletes its copy of your voice recording after processing succeeds. Failed jobs may keep raw audio for up to about 24 hours for retry, then delete it. Transcripts are removed when you finalize an invoice. On native apps, recordings you capture while offline stay on your device in a Pending queue until upload succeeds or they expire after about 7 days. Receipt scan photos follow the same pattern: images are deleted after OCR succeeds; structured vendor and line-item results are kept with your account for invoicing and export.

OpenAI abuse-monitoring logs: Unless our OpenAI account has Zero Data Retention / Modified Abuse Monitoring enabled, OpenAI may retain limited API abuse-monitoring logs for up to about 30 days under its default settings. We pursue reduced-retention settings where available; until they are active, this residual processor retention applies. See also our Processors list.

5. Business records

Finalized invoices, clients, payment status, and related business records are retained until you delete them or delete your account, subject to legal, billing, tax, security, and payment-reconciliation needs. Public invoice links are revocable capability tokens.

6. Sharing

We share information with processors that help us run the service (hosting, auth, storage, AI, email, payments, and similar). See Processors. We may share information if required by law or to protect rights and safety. Client invoice pages show only the branded invoice data you choose to send.

7. Your choices and rights

• Edit business, client, and draft invoice data in the app
• Export a ZIP of CSV account data from Settings → Privacy (business, clients, invoices, line items, and structured receipt scan data — not receipt photos or raw audio). Pro can also email the export and filter by date.
• Schedule account deletion in-app or at sendvoice.app/account/delete (30-day recovery window; public links disabled immediately)
• Withdraw future AI voice consent in Settings → Privacy
• Contact support@sendvoice.app for access, correction, or other privacy requests

Where state privacy laws apply to you, we will honor applicable rights to know, delete, correct, and port data, and we do not sell or share personal information for targeted advertising.

8. Security

We use TLS in transit, access controls, and least-privilege practices. No method of transmission or storage is 100% secure. Support does not access raw audio; viewing invoice contents for troubleshooting may require a temporary support access grant when that feature is available.

9. Changes

We may update this policy. Material changes will be posted on this page with an updated effective date. Continued use after the effective date means you accept the updated policy.

10. Contact

Privacy questions: support@sendvoice.app.